Someone with is reliable, friendly, competent, and who has a great work ethic—is NOT Joe Byrne. I always like to give people the benefit of the doubt, however Joe is difficult to rely on and has a poor, unprofessional approach in communicating with his clients. If you are looking for a plumber to establish a long-term, ongoing relationship with, I strongly recommend looking elsewhere. Joe has a good knowledge of his trade, and his pricing is competitive. But dealing an unreliable plumber with personality issues is simply not worth it.