My grandson poked a whole in my scrren door . Also my screen door didnt stay open. I called Walts and they sent a repairman . The repairman was superb. Not only did he replace the scrren and fix the screen door he also sprayed the door so it would be easy to slide. What I thought was exceptional is that he suggested that I get window locks to prevent breakins.He went to the truck and gave me one and told me to purchase more. He went the extra mile. I would highly recommend Walts.