We were considering replacing our 21 year old furnace and air conditioner fearing one or both might fail in the midst of peak winter/summer temperatures. Following some online research (products, service reviews, etc.) we requested quotes from a few GTA HVAC providers.
Fred was quick in responding to phone calls and emails. He promptly arrived the next day to assess our requirements and suggested a few options to select the best furnace and air conditioner solution for our needs without trying to sell us on unnecessary upgrades. Within a few hours, we received a detailed, competitive quote.
Soon after we approved the quotation, Saeed and his partner were dispatched to install our new Lennox Elite furnace and air conditioner. He explained the installation process, invited me to ask questions, tested and reviewed to ensure everything worked properly. They took care in keeping their work areas clean.
The Cozy World team are friendly, courteous, knowledgeable, efficient and customer service oriented. Appreciated the guys following Covid protocols - keeping their masks on all day and confirming they were fully vaccinated.
- Company Response
Thank you very much for your detailed review.