I had technicians from two other companies who both charged a service fee and were unable to ascertain the problem with the door not working. I thought the motor was burnt out and they immediately began suggesting a solution that ranged from $500 to $800 and one encouraged me to get a whole new door for $3000 and said they would install he new motor I had already purchased for an additional $225. Another company I contacted, was quoting $1500 for the repair.
When I called Garage Door Geeks, Nazar came the same day to look at the problem and did not charge a service fee. When the technician, Pavel, arrived as scheduled, he was very knowledgeable about the existing mechanism and was happy to attempt to fix what was there. He did not try to upsell me in any way. The mechanism had to be replaced and Pavel had to make some other adjustments to ensure the door was working properly after the install. In addition, he told me the original motor was working fine and there was no need to replace it. Thank you Pavel for excellent service