We had a raccoon that damaged the fascia board and got into our attic. Joel from Gates did a terrific job of replacing the damaged board while leaving an opening for the raccoon to exit through the temporary one-way door that he installed. Joel was extremely knowledgeable and interesting to talk with. Another Gates representative returned a few days later and removed the one-way door and installed wire mesh over the opening. The costs were exactly as quoted and we were very pleased with this company.