ORIGINAL REVIEW: Maydone responded to my Homestar query for assistance with fridge freezer. Scheduled service call June 30, 2021 regarding ice forming on top freezer. I also mentioned that the lower fridge was not very cold so I had put dial setting on max cold -took 3 days to take affect. I pointed out icicles were dripping from the ceiling of freezer. I removed contents and he did an inspection. He checked rubber door seals on freezer and fridge areas and increased freezer dial to colder. He said there was too much food blocking circulation and door was not square which he adjusted. With him leaving door opened so long the ice melted. I think the visit lasted about 45 mins and bill came out to $112.99 which would be credited towards the total cost later.
The Tech called back 2 days later. I said there was still ice in the freezer. I later called Maydone regarding what to do regarding the ice issue and was told to email them a photo of the ice which they would send to the Tech. It's been over a week and Tech has not reached out to me.
The fridge is not any better prior to the service call. Have two additional fridges in the home. Both have zero frost and both are packed with food. Igor from Maydone called me (5 minutes after I submitted my review) offered to send the Tech back to my home as I already paid for the service call. He was very apologetic and tried to be helpful. I suggested wait a few weeks and monitor if this issue doesn't get worse.
*UPDATE: Hinge/rubber seal was (45 mins) replaced by Maydone July 27 ($101.70 labour on top of initial service charge) and now only 1.5 weeks later show minimal residual frost. Frost was disappearing prior to the second service call so I don’t know if replacing hinge/seal fixed the issue? So perhaps waiting 5x weeks after first service call helped?
IN CONCLUSION: Rating is not always a reliable factor of which contractor to go with. I didn’t find dealing with the Tech all that pleasant. Never smiled, complain about my review and mentioned to me and my niece several times that there was too much (3/4 full) food in freezer. My other fridges are way more packed with no frost. Discovered Drainworks on Homestars. Used their services 2x over the years. They are great and the Tech is very friendly and chatty. He even fixed toilet flushing issue unrelated to the job for free.
With the final payment (the $345 charge didn’t include labour) the cost is as follows:
Freezer door Hinge/
rubber seal $345.12
In conclusion if I knew the cost of replacing the hinge/rubber seal would cost $600 I would not have bothered. For that price I could live with some frost or use the $$$ towards a new fridge. Would I recommend this Contractor? No.
- Company Response
Thank you very much for your feedback.
As we mentioned on the first visit - you just need to monitor how the fridge is doing and give us feedback how is it going, as we have not done repair yet. We just made a diagnosis visit and made some small adjustment to see how the fridge would behave further to make better and more detail conclusion.
See you shortly on our next appointment so we can give you more detail idea after our observation.