When Ryan came to give a quote for our autumn clean up, I felt he understood what we needed and would do a good job. However, he did not seem to communicate our requirements very well to the team he sent who arrived not sure about what the job entailed. I had to walk the guy in charge through our requirements and they got on with the job. They arrived without a weed eater which was delivered after I phoned Ryan to tell him. The person who did the cutting back and hedge trimming etc worked well on the whole but the person who was cleaning up after him did a rather poor job. He picked up the obvious big rubbish but I expected him to rake over the area that was cut to remove leaves and sticks which had fallen to the ground. At one stage he blew leaves along the lane to deposit them in front of a neighbours property. I emailed Ryan after I discovered the problems when I inspected the work listing the problems I had found. To his credit he sent the team back with the list but they still did not fix all the problems and gave me no opportunity to check the result before they left. I have since removed a bucketful of ivy and hedge clippings which were not removed.
The final overall result was satisfactory and I appreciate the quick return to try and put things right, which is why I have given 3 stars.
My message to Ryan is that he needs to communicate better with the people who are actually doing the work.
- Company Response
Hi Lyn, we appreciate the business and appreciate your feedback. i have dealt with my newer assistant and explained the importance of the "little things" that will turn a decent job into a great job. He is learning what is that we expect and will do so as we have high expectations for everything we do. That is why we cleaned up the little things right away and i offered to come for another visit to help with any leaves at no charge. It also didn't help that we were booked in on the only day we had 80 km windstorms which made it very difficult to get everything just right. We are extremely reliable so we always come when we say as we know people have set time aside for this and no one could have predicted this weather.