Trouble from the start with this company--showed up not prepared to install windows in the manner agreed upon--ie. remove bricks and rebuild brick shelf. Installer says he is not capable of doing that kind of installation. Second crew dispatched a week or so later. After 10 years or so Brick mould has separated, two visits to the house, nothing done. One rep says windows should be replaced and has seen windows replaced for less damage, but doesn't want to "go on the record". Needs to submit paperwork to head office.
No decision made--well over a year and a half now. After multiple calls, another rep dispatched, won't even leave his card or tell us his full name. Repair consists of sloppy clear caulking that has now turned yellow. Over a dozen calls and multiple e-mails no response. No fine print warranty is completely meaningless. Don't bother with your robo response. You have all the information already on my file.
- Approximate cost of services:
- $4,000.00
- Company Response
Dear Michael,
We are so sorry to hear that you experienced problems with your installation. Customer satisfaction is very important to us here and i can assure you that this wont be taken lightly. I will have someone contact you from our installations department right away as we would like to get this resolved to your satisfaction.
Thank you.