Landmark Home Solutions

Windows & Doors Installation & Service
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Reviews for Landmark Home Solutions

Average customer rating:
8.1 10 (222 reviews)

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dr.ron
dr.ron
1 review Brockville, ON
10/10

Installation of 12 windows and a front door

The renovations and installations of windows (12) and door (1) went smoothly and within a day! The workers were courteous, competent and professional. I would recommend to anyone the value of product and service.

The work took place in October of 2018. We are waiting in August 2019 for the final estimated savings in heating (Oil) for the year 2018-2019 compared to last year. The salesperson of Landmark gave us a guaranty of 40% in savings.

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Company Response

Thank you so much for taking the time to review us. We're so happy to hear that you were satisfied with the windows and how the overall job went. If there's anything else we could ever help you out with please don't hesitate to get in contact with us. It was a pleasure working with you and we appreciate the business very much.

Thx T.
Thx T.
2 reviews Whitby, ON
6/10

Door and 4 windows replaced

So we had a new door and 4 new windows put in our house. Previously to this instal we had 3 windows and a new sliding door put in and it was a great experience. This time around land mark missed the mark with lack of communication with us the client and the installer. When we signed the forms for purchase (July) we were told the door and windows will be installed at the end of October. By early November the final measurement occurred. Up to this point no one contacted us regarding the delay. We were told the door and windows would take 6 weeks. 6 weeks came and went with no phone calls. Phone calls were made on our behalf to find out what had happened and messages left with no answer. Finally a date in Jan was made for instal. We were happy that the door was going to be installed do to the draft our old one had (hence why we needed a new door). First day of instal no one showed up and once again no call. We made a call at 12 noon to see what had happened, to our amazement Landmark had no idea where the installer was. It was not till 2pm we were told the installer would not be attending today (one day off work wasted). The next day the installer was suppose to be their between 8 and 10, at 1pm they showed up. A rush job was done and at the end we were told not to use the door for 3 days. This was weird so I inspected the job done and found a massive crack in the frame that was installed, our new lock set was cut and forced in to fit, glass from our old windows were broken and all over our kids room and scratches to his floor and a massive draft from the front door. (Worse then our old door). I called Landmark after seeing the terrible work done.

They took my issues and sent them to the servicing department. At this point an appointment was made to come by and take a look at the issues. Photos were taken and even the service man said "this was terrible" a new Framewas order and the whole door had to be redone. This was when we met Tim a service man for Landmark. He came into our home and fixed every single issue we had with the instal. Not only did he fix the issue but he listened and heard us. He understood taking 5 days off instead of 2 was excessive. If it were not for Tim and his amazing work we would not ever go back to Landmark but after Tim we will. We now understand that Landmark hirers contractors to instal and sometimes have no idea the person they hire, but for us Landmark fixed our issues and sent a great man named Tim. Thx again Tim

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Company Response

First i would like to thank you for taking the time to write in about your experience. on behalf of Landmark we do sincerely apologize for the lack of communication on our end. Last year hit the industry very hard with the GreenOn program that really set us behind schedule down the production line. No excuse for the lack of communication from us to you and we do apologize for that. We are super happy it all got taken care of to your satisfaction and if you need anything else please dont hesitate to contact me and i will make sure it is dealt with in a timely manner. Thank you again we truly appreciate & value your business and dedication to Landmark.

Michael Brajac in Toronto
Michael Brajac in Toronto
1 review Toronto, ON
0/10

Window Installation

Trouble from the start with this company--showed up not prepared to install windows in the manner agreed upon--ie. remove bricks and rebuild brick shelf. Installer says he is not capable of doing that kind of installation. Second crew dispatched a week or so later. After 10 years or so Brick mould has separated, two visits to the house, nothing done. One rep says windows should be replaced and has seen windows replaced for less damage, but doesn't want to "go on the record". Needs to submit paperwork to head office.
No decision made--well over a year and a half now. After multiple calls, another rep dispatched, won't even leave his card or tell us his full name. Repair consists of sloppy clear caulking that has now turned yellow. Over a dozen calls and multiple e-mails no response. No fine print warranty is completely meaningless. Don't bother with your robo response. You have all the information already on my file.

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Company Response

Dear Michael,
We are so sorry to hear that you experienced problems with your installation. Customer satisfaction is very important to us here and i can assure you that this wont be taken lightly. I will have someone contact you from our installations department right away as we would like to get this resolved to your satisfaction.
Thank you.

Private User
Private User
Private User reviews Ompah, ON
10/10

Living Room Windows Installation in Log Home

Landmark has been wonderful from time Sandra called us from head office to arrange Bob , sales representative to come to assess our requirements. Bob was Fabulous as was the man who came to measure the window requirements. The 3 installers were the BEST & Exceptional. In half a day we had 4 regular & 1 Large window(s) installed along with outside window casements. Our indoors & outdoors were left cleaner than when they arrived. Home is warmer, we have ability to open screens, outside presentation looks so much better. Everyone, professional, thoughtful, helpful, polite & Fun. Sandra was super in final arrangements

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Company Response

Thank you so much for your kind words and taking the time to share your experience with us. It truly makes our day to hear the outcome and that your home is feeling the love as well. We look forward to possibly working with you again and if you ever need anything please dont hesitate to give us a call :)

peggy_lafave
peggy_lafave
1 review Alexandria, ON
10/10

Window Renovatiosn

4 windows were installed- one big window in the living room, one in the spare bedroom, one in the office and one in the bathroom

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Company Response

Thanks so much for sharing with us & we hope your very happy with your new windows. if we can do anything else for you please let us know :)

Private User
Private User
Private User reviews Mississauga, ON
10/10

Whole house window replacement

Very satisfied witht the visual appeal, quality and ease of operation of the windows. We're quite amazed at the quietness (didn't really believe the salesman on this point - but he was right!), the lack of drafts, more even temperatures throughout the house and the air conditioner runs much less now despite the 30 degree temperatures we've been experiencing since the install. The installation crew was respectful of our property inside and out, polite, professional and very clean. It was a big job as we had 22 windows and a patio door replaced.

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Company Response

Thank you so much for taking the time to write about your experience with us. Very happy to hear the quality surpassed your expectations and your happy with the product. We look forward to possibly working together again in the future and please dont hesitate to let us know if we can assist with anything else.

Cassandra
Cassandra
1 review Keene, ON
9/10

Windows

We hired Landmark Home Solutions to replace all the windows and three garden doors in our home this summer. The quality of their windows was superior to other companies we looked at & we look forward to reducing our energy costs.

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Company Response

Thank you so much for taking the time to share your experience with us. So glad to hear that you are happy with your Landmark products. We strive to provide the best service and we look forward to serving you in the future. let us know if we can help out with anything else!

djm
djm
1 review Ottawa, ON
10/10

New windows installed - 4 replaced+1 new one.

All window work done in one Saturday. Chris was back on SUNDAY afternoon to apply the third coat of gyproc mud to the wall where the new window was installed.

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Company Response

Thank you so much for taking the time to let us know how everything went with your install. So glad to hear that you are happy with your experience with Landmark. We strive to provide the best service and we look forward to serving you in the future. thanks again

Tammy
Tammy
1 review Fort Erie, ON
10/10

Window throughout the house. 14 windows purchase sold.

Installers were amazing. Problem solvers and solution finders. Windows great quality.
Courteous and friendly. Windows took about 8 weeks to manufacture. Install 3 days. Would strongly recommend Landmark

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Company Response

We certainly aim to please! so happy to hear we could solve any issues for you and your happy with the work done. We appreciate you taking the time to share your experience with us. We look forward to possibly working with you again

joemavis
joemavis
1 review Casselman, ON
10/10

All upstairs windows replacef

Came home to 6 windows replaced and no signs that they were here professional and clean

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Company Response

Great to hear that all went well with the installation. So nice to hear that everything was completed promptly and prefessionally.
Thank you for the great review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Home Solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.