Landmark home solutions

Windows & Doors Installation & Service
25-27 Keefer Road Saint Catharines ON L2M 6K4
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

78%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Landmark home solutions

Average customer rating:
8.1 10 (169 reviews)

Sort by

Extremely dissatisfied in Guelph
Extremely dissatisfied in Guelph
1 review Guelph, ON
0/10

You do not get what you pay for! No concern for customer concerns and warranty

We had all windows and doors replaced in August and have a myriad of problems due to poor quality product and very poor customer service. While I commend the company on making recent necessary, much needed changes to their customer service dept. they still do not call back, leaving it up to the customer to initiate contact and follow up and they do not appear to be concerned with customer concerns and satisfaction, quality and timely service calls even though customers pay substantially for their products.service and warranty. Perhaps the biggest disappointment and frustration with this company is the disregard for our time, our concerns and lack of ownership and responsibility for their ongoing dismissive customer service practices
In sheer frustration after six months without resolution to our issues despite numerous phone calls, service visits where staff showed up unaware of what they were to do, were unprepared to do the work, or didn't even show up without so much as a phone call I contacted the Director of Operations. I asked for financial compensation of $1000 and In our case it is evident the Director of Operations is more concerned with company profit. We did not get what we paid for both in quality and service. We chose Landmark because of the promised product quality and customer service and lifetime warranty. There is an expectation of appropriate and timely repairs when customers make a costly financial investment in a company. The treatment we have received has left us feeling disrespected- both for our time and concerns and we also feel like we have invested in a company that is self serving, lacks integrity and does not honour their agreement with their customer - to provide quality in products and service.
After 6 months of incomplete service calls I contacted the Director of Operations and requested financial compensation which I believe is a fair and appropriate consequence for services that have not been rendered! I should note that the only time I do get a timely response from this company is when I write a review or contact the Better Business Bureau. In my line of work, lack of integrity, and broken promises results in performance evaluation, consequences and demands immediate improvement and resolution complete with making amends.
My experience with the Director of Operations is that he does not return calls when he has promised, has others contact us only after we repeatedly contact him, and in conversation he does not allow me to finish my sentences. After all this time he has no awareness of our experience,having not been interested in following up even after he promised me he would. He does not appear concerned with the inconvenience missed service calls has caused us.
The Director of Operations does not apologize for the lack of inconvenience to us, even as we returned from vacation early so as to be home for yet another service call which they were a no show, and we were not contacted. We are frustrated to have spent such a huge amount of money and be treated in such a manner.
Do not let this be your experience. Choose another company.

Was this review helpful?
jamesenes
jamesenes
1 review Johnstown, ON
10/10

Bedroom, bathroom, utility & workshop windows installed

The work was very professional, quick & looked good. We haven't had a chance to open/close yet, we'll have to wait for warmer weather.
We still haven't heard anything from the Ontario government re subsidy. We never got your text as mentioned in your email, as I don't believe you have our smartphone #

Was this review helpful?
Company Response

Thank you so much for this great review! We are so glad that you are pleased with your windows. You should be hearing from the government about your rebate now that the windows have been installed. Thanks again for your feedback and your business, we love hearing from satisfied customers.

jwyandt
jwyandt
1 review Greenbank, ON
9/10

Window replacement

Very pleasant workers. Arrived at time booked, worked quickly and efficiently. Took away old windows and left site very clean.

Was this review helpful?
Company Response

Thank you for the review. So glad to hear that all went well with the installation. Welcome to our Landmark family!

Jinx
Jinx
1 review Guelph, ON
9/10

Windows & doors replacement.

I had new windows & doors replaced old ones. The installers were good workers. They removed & replaced one window or door at a time. It was in February & quite cold. As for the home office, they are very hard to reach. I hope it won't be like that when they have to honor the warranty. Too bad I wasn't aware of the grants coming up in 2018.

Was this review helpful?
Company Response

Thank you for your review. We are pleased to hear that the installation went well. We apologize if you have had a hard time reaching us. You can contact us at 1-800-721-1242 Ext 7323 if you need any assistance.
Again, we appreciate you providing us with feedback, we will use this to better ourselves as a company.

Private User
Private User
1 review Kitchener, ON
10/10

Window Installation

We just had our windows installed throughout our entire house over the past two days. The installers did a great job installing all the windows in the amount of time they predicted (in fact a bit quicker than I thought -they were done before 2pm on the second day!). They were professional, polite and left the house clean. We are very happy with the results! The windows look amazing and make a much needed difference in our house. I would happily recommend Landmark Home Solutions for your window installations!

Was this review helpful?
Company Response

Thank you so much for the wonderful review! So pleased to hear that the installation was completed to your satisfaction and the windows look amazing. We appreciate you taking the time to write this review. Welcome to our Landmark Family!

e.dejesus624
e.dejesus624
1 review Hastings, ON
8/10

living room window

Excellent job. Very friendly staff. The window looks nice. This will definitely add to the value of our house.

Was this review helpful?
Company Response

Thank you for your feedback! It is great to hear that everything was completed to your satisfaction. We love hearing from our customers and are pleased that the windows look great!
Thanks again for sharing!

mdorion80
mdorion80
1 review , ON
10/10

Windows replacement in the Kitchen,Bedroom and Living Room

The workers were very professional and kind. they always made sure that we were satisfied.

Was this review helpful?
Company Response

Thank you so much for your review! We are so pleased to hear that all went well with the installation. Welcome to our Landmark Family!

p.ellis56
p.ellis56
1 review Ayr, ON
10/10

Windows

Amazed at how fast they were - looks great and no mess left behind at all...no more cold wind on the back of my neck when sitting on the couch!

Was this review helpful?
Company Response

Thank you so much for your feedback! We are happy to hear that everything was completed quickly and efficiently. We appreciate you sharing your experience with us and we look forward to serving you in the future.
Thanks!

dina.cudini
dina.cudini
1 review Ottawa, ON
10/10

Window replacement

Great windows, great workers, attentive, safe, knowledgeable, teamwork, personable. Workers arrived on time, finished on time, left the work area tidy. Explained what they were doing and why.

Was this review helpful?
Company Response

Thank you so much for the great review! We love hearing that the install and overall experience was completed to your satisfaction.
We appreciate you taking the time to let us know how everything went. We always appreciate getting feedback.
Thanks again!

brownmaxfield
brownmaxfield
1 review Sarnia, ON
7/10

Sliding door in kitchen

The workmanship was very good. My only complaint would be re: communication. We placed our order in November however did not hear back from the company until the first week of January. It would have been nice to have received some idea as to when the work might be completed. Several phone calls were not returned.

Was this review helpful?
Company Response

Thank you so much for your review. We are glad to hear that the workmanship of the install was good. We do apologize however, that we fell short on our communication with you. We are constantly trying to improve our processes and we have made a note of this issue so we can improve our processes going forward.
Thanks again and we look forward to serving you in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark home solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.