We had all windows and doors replaced in August and have a myriad of problems due to poor quality product and very poor customer service. While I commend the company on making recent necessary, much needed changes to their customer service dept. they still do not call back, leaving it up to the customer to initiate contact and follow up and they do not appear to be concerned with customer concerns and satisfaction, quality and timely service calls even though customers pay substantially for their products.service and warranty. Perhaps the biggest disappointment and frustration with this company is the disregard for our time, our concerns and lack of ownership and responsibility for their ongoing dismissive customer service practices
In sheer frustration after six months without resolution to our issues despite numerous phone calls, service visits where staff showed up unaware of what they were to do, were unprepared to do the work, or didn't even show up without so much as a phone call I contacted the Director of Operations. I asked for financial compensation of $1000 and In our case it is evident the Director of Operations is more concerned with company profit. We did not get what we paid for both in quality and service. We chose Landmark because of the promised product quality and customer service and lifetime warranty. There is an expectation of appropriate and timely repairs when customers make a costly financial investment in a company. The treatment we have received has left us feeling disrespected- both for our time and concerns and we also feel like we have invested in a company that is self serving, lacks integrity and does not honour their agreement with their customer - to provide quality in products and service.
After 6 months of incomplete service calls I contacted the Director of Operations and requested financial compensation which I believe is a fair and appropriate consequence for services that have not been rendered! I should note that the only time I do get a timely response from this company is when I write a review or contact the Better Business Bureau. In my line of work, lack of integrity, and broken promises results in performance evaluation, consequences and demands immediate improvement and resolution complete with making amends.
My experience with the Director of Operations is that he does not return calls when he has promised, has others contact us only after we repeatedly contact him, and in conversation he does not allow me to finish my sentences. After all this time he has no awareness of our experience,having not been interested in following up even after he promised me he would. He does not appear concerned with the inconvenience missed service calls has caused us.
The Director of Operations does not apologize for the lack of inconvenience to us, even as we returned from vacation early so as to be home for yet another service call which they were a no show, and we were not contacted. We are frustrated to have spent such a huge amount of money and be treated in such a manner.
Do not let this be your experience. Choose another company.

The work was very professional, quick & looked good. We haven't had a chance to open/close yet, we'll have to wait for warmer weather.
We still haven't heard anything from the Ontario government re subsidy. We never got your text as mentioned in your email, as I don't believe you have our smartphone #

Very pleasant workers. Arrived at time booked, worked quickly and efficiently. Took away old windows and left site very clean.

I had new windows & doors replaced old ones. The installers were good workers. They removed & replaced one window or door at a time. It was in February & quite cold. As for the home office, they are very hard to reach. I hope it won't be like that when they have to honor the warranty. Too bad I wasn't aware of the grants coming up in 2018.

We just had our windows installed throughout our entire house over the past two days. The installers did a great job installing all the windows in the amount of time they predicted (in fact a bit quicker than I thought -they were done before 2pm on the second day!). They were professional, polite and left the house clean. We are very happy with the results! The windows look amazing and make a much needed difference in our house. I would happily recommend Landmark Home Solutions for your window installations!

Excellent job. Very friendly staff. The window looks nice. This will definitely add to the value of our house.

The workers were very professional and kind. they always made sure that we were satisfied.

Amazed at how fast they were - looks great and no mess left behind at all...no more cold wind on the back of my neck when sitting on the couch!

Great windows, great workers, attentive, safe, knowledgeable, teamwork, personable. Workers arrived on time, finished on time, left the work area tidy. Explained what they were doing and why.

The workmanship was very good. My only complaint would be re: communication. We placed our order in November however did not hear back from the company until the first week of January. It would have been nice to have received some idea as to when the work might be completed. Several phone calls were not returned.