Overall we are satisfied with our new high-efficiency furnace. Chris was very knowledgeable, answered all of our questions, and didn't push us to make a decision on the spot, like some other companies do. Also, the price can't be beat!
We couldn't give a perfect rating however, because we did experience a couple issues during the installation. Dieter was our installer and he was polite, friendly, and arrived promptly on time. The furnace appears to have been installed properly, and is working great so far.
Unfortunately though, he did not install the furnace exhaust pipe according to code. We were surprised to see that the hole was drilled too close to our hot water heater air intake (less than 3 feet away) and we had to tell him ourselves that this was not appropriate. He put an extension on the pipe to direct it further away, but it looks strange now and is blowing exhaust out right next to our back door (see attached before and after photos).
The other issue was that after he left, we noticed a bunch of screws, debris, and random bits of metal left around the work area. This isn't a huge issue, but from what various companies told us, we expected that the installers would always clean up their messes after they are finished.
We would still recommend Convertible to those who are looking to buy a new furnace, but we would also recommend verifying all of the details on the day of the install to avoid any unfortunate surprises.
- Approximate cost of services:
- $3,000.00
- Company Response
Thank you for your feedback Rebecca. We do pride ourselves on clean and quality workmanship.
Before I responded to this review, I spoke to Dieter, he was aware of where he was drilling in relation to the other exhaust pipe. His intention was to snorkel the piping away from the other appliance on the outside. This is common to do, it has to do with the slope we are trying to achieve back to the furnace for the condensation, as well as seeing where is it possible to drill out of the wall and not drill though stuff like wires, duct work, and structure frames of the home that could cause damage.
But missing the screws and small debris we certainly apologize for - Dieter is usually very attentive to clean up. I can say this with confidence as he has worked for us for 17 years, and his father Karl started with us before that for 25 years - they are great technicians and good people.
Thank you for your review.
Marnie Amodeo, GM