This is exactly how a business should NOT respond to an upset customer- it will only make the customer more upset! (Business 101). They responded in a completely unsympathetic manner, saying that my review was "not factual and completely without merit"- why would I be wasting my time here making up BS. It's time to embrace a negative review and not bash your own customers for it!! Therefore I am warning those who want black out curtains to look elsewhere. The point of these review sites is for people to share their experiences. The owner didn't take responsibility for their actions, used my name when I wanted it to be anonymous, and couldn't even apologize for not being honest. It just shows the company is not as great as they live up to.
The owner's response was stretching the truth. How is it my fault the previous owner of my apartment smoked? That has absolutely nothing to do with me at all! They offered to take it down at no cost. When they say it lets in a "little amount of light" this just isn't true at all! It is so bright and My boyfriend and I sleep with masks every night now. They also made me wait over a month to install them. The amount of light let in for over $1,000 is completely unacceptable and is the same amount of light that was let in before these curtains. Moral of the story is that I was told one thing and it wasn't true.
Original review- Although they were nice to deal with, they were not blackout curtains like they originally guaranteed. They told me I had to go hire someone else from Craigslist to fix the curtains because they, "don't do that." Would not recommend them because they weren't true blackout curtains and a complete waste of over $1,000.00!
- Company Response
Leslie was informed on the day of colour consultation and measurement that Black-out lined drapery does let in a small amount of light near the ceiling mounted track. We always inform clients that Black-out lined drapery will provide room darkening but not total darkness.
On the day of installation we removed the existing broken roller blinds that were drenched in wet tar from cigarette smoke and condensation, this was done at no charge, and Leslie further commented that she was very pleased with the new Black-out lined drapery and surprised over the improvement they were to the old roller blinds in terms of providing room darkening and could not wait to complete the other rooms once her finances permitted.
Almost two months following the installation of the Black-out lined drapery, Leslie complained about some light escaping from the top of the Black-out lined drapery and we suggested to Leslie that a handyman install a board/valance, which we always recommend to clients sensitive to light. As we do not do carpentry and since cost was an issue for Leslie we suggested to her to do a search on “Kijiji” for a handyman to install a board.
Finally, before ordering the Black-out lined drapery Leslie came to our showroom see our samples of Black-out lined drapery hanging in front of the windows, so it is very frustrating that Leslie chose to write a negative review some 3 months later that is not factual and completely without merit. Once again, we carefully explained to Leslie that a 4 inch board painted black on the inside and mounted on the ceiling wall-to-wall in front of the Black-out lined drapery would help cut any light escaping.