Great experience with Isabelle during the quotation phase. Very detailed quote with all of the various options that we discussed.
Job scheduling was prompt, a couple of weeks after agreement on the scope.
Communication during the execution phase was poor and I had to reach out for updates every day as opposed to being given updates. Teams left site untidy and without any communication that they would be leaving and not returning.
The constant follow up to find out what was happening and when it would be happening should not have been required and to honest, I spent more of my time chasing for updates and following up on concerns than I expected to.
They did a great job with the mulch application, not so great with the overseeding where there was a lot of asphalt spread on my lawn with the topsoil and seed.
My expectations for the overseeding were certainly not met.
With regards to the spring tidy up, I thought they did an ok job. Disappointed in the mess that was left and also that an entire flowerbed was removed in the cleanup. This was put down as a misalignment on scope, however I would expect something of that nature would have been clearly indicated on the quote and not just seen as part of the lawn overseeding. The team have promised to restore the flowerbed, so that's positive.
My experience raising my concerns with Colin and Antonio was very positive and they were receptive to feedback.
All in all, a good team and if there had have been more attention to detail, tidiness and communication during the job, I would not have hesitated in giving them a higher rating.
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