We were pleased with the service from Riverwood. They were patient with us as we moved our start date a few times. The crew that came to install sod was very professional and kind especially when questions and concerns came up. Overall a good experience with Riverwood and we would use them again!
We asked Riverwood to work with us on our backyard rejuvenation (entirely new sod lawn, new sun and shade flower gardens). Tanis listened and worked with us to address our needs with a lovely design that worked well with our space. Tanner, Torin and the Project Crew completed the work professionally and efficiently, with good attention to detail. When questions about the design arose, they took the time to chat with us openly about our options so that we could make a decision that best fit our needs. The Project Crew was polite, easy to work with, and had a great sense of humour. We're very happy to recommend Riverwood to others who are considering having some landscaping done around the house. Thanks Riverwood!
Noah and Liam did a complete fall cleanup that was a bonus service included in the summer landscaping. Cleaned up all the leaves and removed, trimmed bushes, cut back hostas, cleaned up side yards and walkways!
On time and professional. Highly recommended!!
Great experience with Isabelle during the quotation phase. Very detailed quote with all of the various options that we discussed.
Job scheduling was prompt, a couple of weeks after agreement on the scope.
Communication during the execution phase was poor and I had to reach out for updates every day as opposed to being given updates. Teams left site untidy and without any communication that they would be leaving and not returning.
The constant follow up to find out what was happening and when it would be happening should not have been required and to honest, I spent more of my time chasing for updates and following up on concerns than I expected to.
They did a great job with the mulch application, not so great with the overseeding where there was a lot of asphalt spread on my lawn with the topsoil and seed.
My expectations for the overseeding were certainly not met.
With regards to the spring tidy up, I thought they did an ok job. Disappointed in the mess that was left and also that an entire flowerbed was removed in the cleanup. This was put down as a misalignment on scope, however I would expect something of that nature would have been clearly indicated on the quote and not just seen as part of the lawn overseeding. The team have promised to restore the flowerbed, so that's positive.
My experience raising my concerns with Colin and Antonio was very positive and they were receptive to feedback.
All in all, a good team and if there had have been more attention to detail, tidiness and communication during the job, I would not have hesitated in giving them a higher rating.
Riverwood Landscape completed our backyard transformation this week. Our job included new gardens with river rock, mulch, new plants, new sod, laying flagstone and even cleaning and installing polymeric sand on the existing interlock patio. I can honestly rate the overall experience as a 10 out of 10! Starting from the initial design and quote process, adjustments to the plan and ongoing communication was excellent. The work crews were fantastic they arrived on-time and worked so hard, despite the intense heat over the past few days! Our yard really looks great, and I thank the entire Riverwood team for your commitment to excellence. Well done!! I would highly recommend that you consider Riverwood for your Landscaping project!
Good experience overall.
Our initial contact w. Tanis was very positive. She took her time, was highly responsive, and very detailed oriented. A breath of fresh air after 2021 where multiple companies didnt even respond to inquiries. Thank you again Tanis!
We hit a few hiccups when the work began. The project had a few unforeseen challenges and a couple items took multiple calls/emails to fully resolve. Things happen.
When the drainage in the backyard proved to be a challenge, the teams first response was to find solutions to finish the project in line with expectations. At the final inspection several details were noted by Riverwood and addressed to ensure that the finishing touches were completed with precision.
At the end of the day, Colin and the whole team were respectful, prompt in their replies, and focused on positive outcomes. We appreciate the work guys and look forward to enjoying our new front and back yards.
They delayed my job by a month, did a so-so job, demanded payment the second they finished even though we were on vacation and hadn't seen the job yet, left garbage and cigarette butts on my property, some sod died right away and they didn't replace it until a month later, and worst of all they didn't grade away from the house properly like we asked numerous times and we had a window well flood which flooded my basement. I hired them for two jobs at the same time and that's my
experience with the first. At the second job (at my work) they were meant to make a sensory garden for a lady whom is blind that I support. It looks terrible. They replaced half the plants we agreed on in the contract with other plants without consulting me and then charged me more money for them. Weeds are already coming up and it just looks pitiful. I would absolutely never recommend them to anyone.
I do agree that the management of your 1st project was done poorly. The big issue being that 1: the job was pushed back about a month later than it should have started. 2: when the small section of sod died it took us another month to replace it under warranty, this second issue is just a continuation of the first. As you can imagine if your job was a month behind, other clients were as well. In that period of time, we had not rectified the issues which had caused your initial delay.
When the first job was completed we received feedback from Luc that he was very pleased with the way everything had been done and it looked great. We in fact advertise the photos from your project because it was a major turnaround and improved the look of the backyard greatly. I am curious to hear if there has been an issue with flooding anytime in the summer before this event yesterday that dropped up to 75mm in a short time, which would be overwhelming for many grades.
As for the 2nd project we were only able to purchase what was available from suppliers as the selection has degraded significantly and is quite erratic with COVID. You should of course been advised of the change and I apologize for this. Pricing and supply during COVID has been very tricky. If you can see it from our perspective, we could get pricing from the supplier and a confirmation that the plants are currently available, when we then try to purchase them a month later for a project, we might hear that those plants are now completely gone, and the alternatives cost 75% more. We have been caught between a rock and a hard place for 2 years and our policy changed from "the price on the proposal is the price no matter what", to a more long term practical view of "we simply cannot operate at a loss and must pass unanticipated pricing changes on to the client".
I believe this could and should have been communicated much more effectively.
For the work done recently on the 2nd project, there has been no communication about the weeds but we are sending someone out to review the situation and ideally, we will get the garden re-weeded as we, of course, do not want to leave a project looking pitiful. Hopefully, we can work together to clean that job up and end the season positively.
In a busy summer, when everyone was improving their properties, and contractors were all busy taking on jobs.
The team at Riverwood were completely honest and open in regards to their capabilities and capacity. I greatly appreciate the open communication as this is often something that can be overlooked in the trades industries.
The team did beautiful work on my front lawn and i'm looking forward to working with you on other project in the future.
French Drain Installed. April 2021.
Prompt reply and quotation provided. Scheduled and completed the project within a week. Professional team approach. Fair price for quality of the work. They kept us in the loop at every step throughout the project. We really couldn't have asked for better service and quality of work. 100% would recommend.