I had them diagnose my furnace on May 31, 2022. Their technician said the furnace fuse is blown and replace it. The furnace started working.
Then he said the condensation pump is dead and I can replace it for $320. This pump sits outside the furnace and just needs the simple hand connection of the condensation pipe and, of course, to be plugged. He said if I buy the pump, he will waive the diagnosis fee of $99+tax. I agreed and paid $320+tax=$361.60. After he left, I wondered how much the pump is elsewhere and was surprised to see is $85 at the big home improvement stores.
Effectively, they have charged me 3x the price of the pump. I am very upset and disappointed, and will never deal with this company anymore. I have my water boiler rented from them too that I will switch to another company.
- Approximate cost of services:
- Company Response
Thank you for your feedback. You are welcome to email me at firstname.lastname@example.org with your account details or full address and I will be happy to follow up on your concerns. - Gemma