Tony

I was referred to Cloud 9 by my general contractor, with whom he had previously worked. I was not disappointed. First, the details of the work Cloud 9 did for me. Since we were doing a whole home renovation, we decided to wire the entire house with ethernet, as well as install two sound zones on the main floor. The wiring of the house includes 3 commercial grade wireless access points (imagine a starbucks with 150 customers online, and you’ll have an idea what the system can handle), as well as approximately 40 wired RJ-45 ethernet jacks for network devices like TVs, hardwired Network Drives, and hardwired computers. The sound system is relatively simple. Both zones are in-ceiling - one of them is a four speaker zone for living and dining room, the other is the family room, with surroud sound for the 55” TV mounted above our fireplace. Importantly, Cloud 9 recognised that I knew what I wanted, and didn’t try to upsell me. In fact, in several instances, they suggested something other than the top-of-the-line equipment because it was simply not worth my money. This was a critical factor in my trusting Cloud 9 with the installation. Again, they did not disappoint - throughout the process, they lived up to that trust. The process started with my contacting Cloud 9 and providing them with an idea of what I wanted. I was impressed with Cloud 9’s response time, as well as the clear proposals that they provided to me. Cloud 9 was willing and able to work both on my schedule as well as in my preferred medium - Most initial communication was via email, with all the details clearly described and priced out in a proposal which included schematics so that I knew what I was getting in the proposal. After meeting with Cloud 9 at their showroom (they have a shop-dog, which is great!) and agreeing on the basic configuration as well as the general details of the equipment that they would be installing, Cloud 9 made sure to do a detailed walk through during a site visit to ensure that the networking and wiring was exactly where I wanted it. This walk-through was done when the renovation rough in was almost complete, so we were able to very accurately place the various components of the system they were installing. I was also very happy to see that, when Cloud 9 does the site-visit, they clearly and permanently label the locations of every jack and cable. There are always a million things going on - and a million people around - at a construction site, and this simple idea meant that nothing was left to chance for the install. Cloud 9 then roughed in the cabling, coordinating with my general contractor on timing. There were no hiccups at all and, crucially, there were no delays that were caused by scheduling. This is exceptional, and I have been very very impressed with the flexibility of Cloud 9 and their crews to account for any construction changes. Once the renovation was complete, Cloud 9 then did the final install and tuning, and the system sounds and works wonderfully. Even when there were a few problems with the set-up and the technology, Cloud 9’s support has been amazing and their staff super friendly, responsive, and helpful. They genuinely want to ensure that your system works as it is intended to, as seamlessly as possible, and take my satisfaction personally. They really do enjoy that I enjoy the system they installed for me. I would not hesitate to recommend Cloud 9 to anyone looking for small, medium, or large A/V and home network systems. In fact, I already have done, and would be happy to provide a reference to anyone looking to engage Cloud 9.