Kenneth in Thornhill

Not a great experience with them. The windstorm this May blew off a couple of shingles, fine shouldn't be a problem. Tried to call them to see if their workmanship warranty covers and they said no, the winds were too strong (only 80km/h as per environment Canada). So they said their manager Renatto would call me back.. I called back 3 times and they keep saying he's busy and will call back. Rain hits my bare roof yesterday and leaks through, so I call back a fourth time only to have another lady tell me I need to go through Manufacturer warranty. The manufacturer told me they were surprised that Alpine did not help with processing the claim (ie. make the repair, take sample pics, everything needed for claim).. which makes me think these guys either don't know what they're doing or they will leave you hanging when there are issues with the roof down the road. And trust me there will be issues..