Robin T

I cannot emphasize enough how poor my experience has been with Always. We had a massive renovation where the main beam had to be replaced and we needed the gas and water lines disconnected from the water heater and furnace for two weeks, then reconnected. Always quoted $2100 for the entire job and 7 hours work with the caveat there might be extra work. Understandable. They sent Joseph on May 31st to the do the disconnect. He aggressively cut back the water lines and then reconnect the exterior water after realizing he had disconnected it. After turning on the natural gas, he failed to notice the meter was leaking.No idea if his work affected this, but it wasn't leaking before he turned the gas off and cut the lines in the house. I made an emergency call to Epcor to repair the issue. I then contacted a different plumber to quote on putting it back together. They quoted lower than Always by a significant amount, and I canceled the remaining work with Always via email on June 19th. The new plumber took 7! hours repairing the work Joseph did and it was still less $ than Always. I also had another emergency gas line call, as when Joseph disconnected, he left a gas line in the wall with a loose joint that was not leaking before the disconnect and it had to be repaired. I then spoke to a supervisor at Always by phone and explained the situation. He was understanding and I expected to get an invoice for the 3 hours work Joseph had done. Instead, in Aug, I got an invoice for $2100. I contacted Matthew and once again, explained the situation. The manager Lindsey got involved, and advised the invoice would be updated. I then got an invoice for $900 for 3 hours work. I have asked Lindsey to give me an hourly rate breakdown as to how this is $900 and have not heard back. I cannot advise enough, stay away from Always.