Michael in Toronto

I emailed to have my fridge looked at as there is a continuous loud buzzing sound and part of the inside were warm at times. I received a call the next day to set up the time for a technician to come. I was told the technician would arrive between 2:00pm and 4:00pm…the technician called around 3:00pm and said he could not come until around 5:00pm. At 5:06 I called the technician, very unprofessional didn’t really say anything and I kept introducing myself to let him know who I was and when he would get to my house. he told me 3 minutes and then 15 went by so I called the main number to complain. When he finally arrived he didn’t really speak much to me…just a lot of mhmm. I asked him if the humming sound was normal and he ignored the question. These reviews say that the technicians are so helpful and walk them through the whole process yet….I got the complete opposite. after about 10 maybe 15 minutes he said “your compressor is the problem” mind you he hadn’t taken out the fridge, hadn’t looked at the compressor, the ONLY thing he did was unscrew something in the freezer and thats about it. I asked how do you know it’s the compressor and again, not much information from him. I said how much will it cost and he said around $1000!!!!! This is a Electrolux slim fridge. If I bought a new one it would be $1000…I said that’s not possible and his response was “the compressor is very expensive, the most expensive part of the fridge. I went online and a compressor for my fridge would be $389….so how did he come up with $1000 you ask?!?! I’m not sure, they still haven’t told me. I still don’t have a clear reason what the issue is with my fridge and based on this “diagnostic” I’m not really confident in his work. In the end I was charged $89 for someone to come to my house and look inside my fridge.