2 months late on install because someone forgot to put me on the schedule. Issues with leaks. After numerous calls, not one supervisor called me back to discuss conserns as requested.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi Ms. Marshall,
Thank you for taking the time to share your concerns with us in a review. We do apologize for the miscommunication experienced through the approval process of your project. An accurate timeline was not communicated clearly to you at the beginning of the project and for this we do sincerely apologize. We have since identified the source of these errors on our end and we can assure you that it has been addressed accordingly. As for your concerns with leaks, according to notes from your conversation with our QC inspector, we do believe that this is in regards to leaks through your existing roof before the installation of our Steel Roofing System. We are happy to report that this has since been resolved. We are sorry to hear about your unreturned phone calls but unfortunately cannot find any record of them on file. We would love to hear from you at Head Office during regular business hours so that we may address this and any outstanding concerns.
We are confident that you’ll be pleased with your new Hy-Grade Steel Roofing System for many years to come and thank you greatly for your business.
-The Hy-Grade Team