Once we were moved in and started finding little problems it became almost impossible to get a response from customer service. For our first walkthrough we had asked about bringing along a house inspector and were told we could not as the builder has an inspector from the City of Hamilton come in. We followed the rules only to realize a few months down the road that we're pretty confident our house was never inspected. When replacing our range hood with an over the range microwave we discovered the exhaust fan was not connected at all and was blowing air into the insulation and drywall. My hysband also noticed a supporting beam of wood in the basement was hammered out of place and sits crooked to allow for a pipe to be fitted through the space afterwards. We think this could compromise the structure in some way. So either our house was never inspected or Hamilton needs to fire their inspectors. We also included on our PDI to have the brick, rubble, and copious amounts of garbage removed from the backyard before they laid sod. This was not done. After contacting customer service about this we were told that any sod that doesn't take this year will get replaced by the builder next year. That's all well and good but our issue was with future landscaping plans. We don't want to be digging up brick, large boulders, and plastic bottles in the next few years. We have no idea how this will be handled now since it is on our PDI. It is our experience that you will not get anywhere with customer service unless you constantly call and call and call. Even then we can't be sure that something will get done. When we email customer service and ask for a read receipt it is ignored. Breaking news...I had my mother stay at our house all morning today so the painter could come to paint the garage door and front door (he needed to be able to open both). We just found out he's not coming and there was no explanation. The only reason we found out is that my husband called customer service and they had to track down the painter. Otherwise we would not have been notified. So overall our satisfaction with this builder is very low! We do not recommend them. They hire shoddy contracters, who have no respect for the fact that is someone's house and lawn, they do not have the resources to keep up with the items that everyone needs repaired on their PDI's, and they do not have the resources to respond to people's questions or concerns. The bottom line is once you've signed the dotted line you're no longer a priority for them which to me is very risky since I feel like the success of builders relies heavily on word of mouth.