I bought a 3 story town. Unfortunately this builder is by far the worst ive dealt with and ive dealth with quite a few. Picture every worst customer service, sales and ownership put into one company. My experience stated with Gail. Nice when the sale was made. An absolute fake there after. She will give you attitude and untruthful to brush you off and get you off her back. The builder refers all contact to her most likely because they knew she s rude enough to deter people.
Most of the other staff ignore all contact. Service centre trailer has some of the rudest staff Ive met. You will always be wrong to them and will take about 2 years to see them actually move to correct deficiencies. Choose another builder so you wont be 2.5 years delayed just because the owner would rather see you back out of the sale, only to resell at a higher value.