Bill W in Toronto

When we called WaterMart for regular servicing of our RO system, we mentioned a recent problem with lack of volume from the tank; we could not even get 1 litre of water for our kettle. I was sure there was a problem with the water pressure in the tank. Diana came on Feb.16th/18 and changed the filters. I wanted to make sure that the volume problem was fixed, and Diana confirmed that the pressure of the tank was good and that the volume problem was likely caused by the old filters. Two hours later when draining the tank as told, we realized we still had the same volume/pressure problem! I called right away and Hugh said that Diana was not available to come back and that we should just see how it went over the weekend. The problem didn’t magically go away over the weekend! (All this was quite disappointing as we were having a party on the 19th and wanted to have plenty of RO water.) When Diana came back on Feb.28th, she replaced the tank and our problem was solved. Apparently the tank was an older model and the bladder had malfunctioned. We have both good & bad feelings about this experience with WaterMart. What helps is that we received a 15% discount on everything, and were not charged a 2nd service call. On the other hand, we feel that our problem was not taken as seriously as it could have. Dave, the owner, has consistently been helpful, fair and honest with us. Diana, the technician, was friendly yet professional. Considering everything, we feel inclined to rate Diana’s services and the company highly. We would recommend them to anyone asking about water systems.