Purchased fireplace in early 2013. Staff was very pleasant and helpful during purchase. Deposit, and final payment was paid promptly on order and installation date. During installation (April 2013), it was determined the main board was malfunctioning, and needed to be replaced. After replacing the main board (cc 1 month later), and initial burn on the same day, paint started to peel off on main glass door. Requested to have the door replaced as part of warranty. Had to wait for over 3 months to have the issue resolved. Voicemails were not returned, agreed schedules to replace door were constantly missed with poor excuses given. Finally, after loosing patience and advising further actions will be taken if problem is not resolved, a tech came and fixed the door.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Followup on thier promises and commitments, advise customer is there is an issue that requires changes to agreed terms.
- Any advice to offer fellow homeowners facing a similar project?
- Do not submit a full payment untill all issues are resolved, ensure a proper burn-in is performed by the installer.