Our hot water tank stopped working on a Friday afternoon, after searching online for reputable companies to call, my first call was to Knight. They let me know they could come by on Monday (I am too cheap to pay the extra evening/weekend fee!!). Other places either gave me a date of Wed, or didn't have as high a rating on Google, which I checked each place I called. So I called Knight back and scheduled someone to come on Monday. They came within the timeframe they gave me which was really great. Dan came to the door, was super friendly and personable right off the bat. He took a look at the problem and confirmed...yup, it isn't working...after a short visit he concluded he would need to order the part, and is hoping to have it arrive by Wednesday. The next day Ingot a call telling me the part was already in and we scheduled a time On Wed to have it repaired. It was really awesome that they fixed it so quickly!!! Dan was really great to work with, explained what was happening, and was very trustworthy - sadly that seems to be a rarity these days. At no time did he try to sell me more than what I required, which was also refreshing. I definitely will use Knight going forward, and highly recommend them - give them a call you won't regret it!! Thanks Dan and Knight....you all are fantastic!!
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you very much for choosing Knight and taking the time to share your experience. We appreciate your feedback. We strive very hard on every single visit to exceed our client's expectations.I will make sure to pass your comments on to Dan. I will also share them with our entire Service Team. Please call us anytime we can be of assistance in the future. Thanks again and hope you have a spectacular day. Best Regards. Mark Coffin. Service Manager.