I recently replaced 7 windows with Eurostar Windows and Doors in Burlington. Jim, the regional manager of the Burlington office, is very knowledgeable in window and door technologies. My decision to do business with Eurostar was driven mainly by the tilt and turn windows made in Germany (everything is made and assembled in Germany and then shipped to Canada for installation). The quality of those German windows is clearly above the standard offering in Canada. These windows are made to last. I have seen German-style windows made by Canadian suppliers, but they do not come close to the quality of the real German made ones. The workmanship of any window installation is very important, and it was clear that both Ilya and Dima are very experienced and professional installers. Another great feature of the German windows is that their design brings superior noise reduction. My bedroom faces a feeder street, and the new windows made the bedroom very quiet. The real test for a supplier is how they handle a situation when something does not go as planned. One of the windows I ordered was wide and consistent of 2 sections, each one with a tilt and turn opening. The window that was delivered has one fixed side and one opening side. Jim readily acknowledged that a mistake had occurred and offered me to re-order a new window or to accept a credit. I decided to go with the re-ordering the window, and he graciously accepted my request without trying to put any pressure on me to accept the current window with a credit. I was very pleased with his professionalism in this matter. Too many times, I have heard horror stories with suppliers, but you can rest assured that Eurostar Windows and Doors is a first class outfit.
- Company Response
Thank you Eric for your kind review! We appreciate your time and business!