Reviews

10/10

I recently replaced 7 windows with Eurostar Windows and Doors in Burlington. Jim, the regional manager of the Burlington office, is very knowledgeable in window and door technologies. My decision to do business with Eurostar was driven mainly by the tilt and turn windows made in Germany (everything is made and assembled in Germany and then shipped to Canada for installation). The quality of those German windows is clearly above the standard offering in Canada. These windows are made to last. I have seen German-style windows made by Canadian suppliers, but they do not come close to the quality of the real German made ones. The workmanship of any window installation is very important, and it was clear that both Ilya and Dima are very experienced and professional installers. Another great feature of the German windows is that their design brings superior noise reduction. My bedroom faces a feeder street, and the new windows made the bedroom very quiet. The real test for a supplier is how they handle a situation when something does not go as planned. One of the windows I ordered was wide and consistent of 2 sections, each one with a tilt and turn opening. The window that was delivered has one fixed side and one opening side. Jim readily acknowledged that a mistake had occurred and offered me to re-order a new window or to accept a credit. I decided to go with the re-ordering the window, and he graciously accepted my request without trying to put any pressure on me to accept the current window with a credit. I was very pleased with his professionalism in this matter. Too many times, I have heard horror stories with suppliers, but you can rest assured that Eurostar Windows and Doors is a first class outfit.

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Company Response

Thank you Eric for your kind review! We appreciate your time and business!

10/10

Natik Painting did about half of my house in 2 days. James came for the evaluation and provided a quote within hours. The price was consistent with my own estimate for a quality painting company. James was very helpful with the final selection of the some of the colours. He has a very good sense of colour matching with the furniture, floors, etc. as well as the other colours in the house. The importance of choosing the right colours cannot be understated. The work was performed in a very professional and timely manner with attention to details. It was a pleasure working with James and his team. I will definitely use Natik Painting again in a year or two for the rest of the house after I complete some other renovations.

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Company Response

Eric,

Although we value all of our customers, every so often, there comes along a customer that really makes a positive impact on you. Not only did you provide us with some delicious complimentary croissants, but you were a pleasure to deal with from start to finish. It was refreshing to work with someone so organized, detailed, and decisive. It really makes our job simpler and helps to expedite everything. I truly look forward to working for you again someday, and I know you'll enjoy that new awesome accent wall for a long time to come. :)

James