JKNL

I called 905-822-9372 and explained that I had a Honeywell RLV4300 thermostat for an electric baseboard heater that was showing an "LP" error code and was intermittently turning on and off. I said that I suspected that it would need to be replaced. The technician showed up, looked at the unit, told my wife that we needed to call an electrician, collected $145.77 and left without doing anything. (I was out during the service call.) After I spoke to my wife, I called the office again to ask why they didn't indicate during my initial call that they could NOT do the work and all I got from the person on the other end of phone was that the technician showed up. I continued to get this message over and over. He could not grasp that after I had clearly articulated the issue during my initial call - even stating the model number of the thermostat - that I was upset that his technician was 1) completely unaware of the reason for the service call; and 2) could never have fixed my problem in the first place. It feels like this was a bit of a CASH GRAB. I understand that mistakes and misunderstandings happen however when they do, they need to be managed to a satisfactory resolution. My complaint was not only NOT UNDERSTOOD by Cosmopolitan but the LACK of resolution was COMPLETELY UNSATISFACTORY. I would NOT recommend them in the future.