Their technician dale was very friendly and pleasant to have in my home. This was the second time I used this service and I found it to be very affordable and quick. I had many questions regarding my fireplace and he answered all of them with confidence and certainty. He went above and beyond! I needed him to tune up my fireplace and he happened to notice it was faded and looking worn so he freshed it up with a new coat of paint and a quick cleaning of my glass for free!! I was extremely happy with the service and look afterwards!!! Great service!!!