Kevin in Toronto

Their representative explained that I shall pay a monthly fee and they take care of everything including changing the cartridges. The contract was not clear and did not explain the issue very clear. They did it for the first year and after that they stopped it and said that I have to buy cartridges and change them myself and they only service the "equipment" if it has any problem. The cartridges are essential part of the system and now I have to pay five times of the real value of the system without actually receiving the required services.