Our new house came with an alarm system already installed, so we decided to give it a try. We signed our 2 year agreement and gave it a try. It was nice to see that someone would call back when my husband would sometimes set off the alarm by opening the back door for the animals thinking it was off. After our 2 years it was nice to see that our rates went down. I didnt like the fact that they kept instisting on a void check for direct deposit. I didnt like the fact that i couldnt pay them online or at a bank. I gave in sent a void check, it was charged once. Then I sent another void check this time with a different account number so that I could have more control incase my information fell into the wrong hands. They continued to try to bill the 1st account, I had informed the bank and blocked them. I recieved 2 threatening letters and finally a phone call. When I called them back i got a hold of Melinda, I explained that they have been given 2 different accounts and the reason the 2 payments didnt go through was they were usuing the wrong account. She explained that everytime they recieve a check they are to call and confirm. I had never heard from them when I sent either check in. It was only after the second month payment bounced that they decided to call me. I explained to her that the it was there mistake and that they should have used the current check cause i sent it for a reason, and if they saw two in the file and where unshure of which one to use they should have called before processing anything. Melinda would not admit they made a mistake, I had to send a new check in again stating that i wanted them to use this account. I still got charges NSF fees even thiough i sent the other check to them. Melinda did hook me up with a promotion to try to off set the NSF fee, which was very nice of her and all she could do as a customer service agent. Overall, i do like deluxe alarm they are a reasonable company who do montior your house and call when there is a alaram going off. I just wiosh there accounting department was more on the ball. Thanks Melinda for tryingt o help.
- Approximate cost of services:
- $35.00