Wissam in Kingston

First let me add my ID as not to get a reply that I am not a Customer. Client ID 7259. Move from Edmonton AB to Kingston ON, June 28 2017. Here is why I am giving you two stars only and will not use your service again, happy beginning, not a good ending. Here are some advices to other customers: - Number all your boxes yourself, write your full name and phone number if you have to, the sticking numbers they use get all messed up when received, you may receive other customers packages. - Either get the extra insurance and pay more or don't go with them as there is a big chance they will lose your stuff, seems they have a mis-coordinated storage facility. - When contacting the customer service, call again the next day to make sure your request has been entered into the system, lot get missed. - Request a re-weighting if you feel something is odd with the number they gave you. - Make sure you solve all the problems BEFORE paying them. - Make sure they provide you with an invoice once payment is done. Now for the rating: 1- One star for picking the items on time, although subcontracted, but good team. 2- One star for dealing with Gabriella on the phone, good customer service. 3- Zero star for storage - Asked for 7 weeks storage as I work on a 2 weeks on/ 2 weeks off in Nunavut. Got laid off from work at week # 4, called before the 5th week is over and asked to change the delivery date as I am back home for good, checked after 6 days and the info wasn't entered in the system, they made me pay more for the extra 6 days of storage, provided all the back-up to prove that we discussed this issue, still I had to pay the extra, being laid off with no money didn't even soften their hearts. Lesson learned: Do not talk to any male who answers the phone and send an email as to have a written proof to force their hand. 4- One star for good delivery speed once the payment was done. 5- Zero star for the time of delivery, expected at noon, delivered at 8pm. 6- Minus one star for losing 6 of our package including a very expensive mountain board and pair of skis, although my full name, my cell number and "Kingston ON" is written on each of our packages. 7- One star for Tony (From claim department) for going beyond the contract and waiving the deductible $350 insurance and giving me back a little refund although I have chosen the 60cent insurance coverage only, that refund covered only the skis, they had all the legal right not to pay me anything the same way I had the right to expect all my goods to be delivered.. 8 - Minus one star for Tony for inventing excuses as not to return the extra storage payment then not responding to the provided facts. 9 - Minus one star for not providing an invoice to date, although requested on many occasions. 10- Minus one star for hiding the extra paid storage fees and putting only the basic amount on the moving contract - Evading tax? 11 - Minus one star for not answering my emails and making up excuses as to evade paying. As I have been following this matter for the past 4 months and got nowhere with them, my next step is to contact the CRA to check on the invoice issue.