The alarm sound comes from the key pad so for those with a larger home or even a 2 story please be warned that hearing the alarm can be difficult. This is concerning as you need your alarm to ALARM you!! After our family realized tgat we couldnt hear the alarm from our bedrooms upstairs I started calling to get some assistance. So far I have contacted the company 5 times... I've sat on hold for up to 45 minutes 5 times... I've been told someone will get back to me 5 times.... yet all I have now is a key pad tgat tells the time. Poor poor customer service. Disappointed in follow up!!

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Company Response

Dear customer, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to subject HOMESTARS and we will contact you. Thank you