I went there to return a bathroom vanity and cabinet because the size was too big. The customer representative was extremely friendly and polite. May be I am used to the services in Ikea North York. She had to ask for the manager's approval and issue store credit as I did not have a receipt. The whole return process took a little more than 10 minutes but the way they treat customer was really professional. I went to the store the purchase the smaller size vanity, and have difficulty located one of the items in the warehouse area. A staff came and helped us and brought us the right item from the as-is. The line was short and moved quickly. The entire experience was great. Highly recommended.