Brad

A crack in my basement wall allowed melt water and rain water to seep in and pool on the floor. The basement is unfinished, but I wanted the water issue solved before we finish it. Steve contacted me right away and gave me a price, then came and did a site visit. I got an official quote that specified the work to be conducted and the terms. While we were out in the driveway discussing things, a neighbour of mine came over and asked for Steve's advice (saw Steve's company car in driveway). Steve was more than happy to answer all of my neighbour's questions and give advice. The Rooter guys ended up digging an 8 foot long trench that went down to the basement footing, and then a 3 layer waterproofing system after grinding out the crack and filling it with cement. This is February and these two guys dug this manually using shovels. Unbelievable. It took about 8 hours for them to dig the hole, repair the crack, waterproof and fill the hole back in. Definitely worth it. I don't imagine I'll have any issues with water looking at the effort that went into the waterproofing, but if I do there's a 20 year warranty on the work. There were some minor issues with timing, but those were all my fault (my roof was pouring water directly onto the workers during a snow melt), but Steve kept me in the loop at all times. Highly recommend these guys.

I needed my furnace flame sensor and humidifier repaired. Karnik kept in contact with me and updated me on the availability of parts and timelines and Alex did the work very quickly and professionally. These guys kept to their time windows and were professional. Would highly recommend. I will be using them for all my HVAC needs.