K.J. in Markham

Our home's basement was flooded two times in last two years. Plumber found that sewage pipes under our driveway was flattened after 25 years. The PVC pipe is in very bad shape so we decided to replace all over 50 feet pipes from our house till where city's is. After getting 3 quotes, we choose Tornado plumbing to finish this project. Pricing of these 3 quotes are very close. After leaving message to Tornado, Sergey called me back very quick and arrange an on-site checking. He spent lots of time with me showing what had gone wrong in sewage. He was very nice and answered all my questions with patient. This is the reason why they are hired. The project itself seems quite big to me. Initially I thought they would need to dig a 9 feet deep, 50 feet long ditch. It turned out they have new technology to pull pipe through. The project finished in two days. Tornado team dug two holes, one is close to my house and another one is close to city's. They put a machine down and spent about half day to lay down new ABS pipe to replace old PVC pipe. I am pretty sure it will last 100 years. During these two days' work, I watched them finishing this project. I worried too much. Tornado team did their job very professionally. Pipes are cleaned before putting glue on. Gravels are added to support the new pipe. Holes ware covered over night with warning sign, etc. A lots of thing I didn't think of and they did, this made me feel very comfortable. A thumb up to a young man called Nicolas. When filling back the soil, the flexible gas pipe was buried downward. He pulled it upward several times while putting soil back to the hole. This is exactly what i wanted because I know the soil will sink a little after this winter. If the gas pipe is in downward position, it won't have much place to move. I was very pleased to see him doing this without me asking him. I am very satisfied with their work. I'd recommend them without any hesitation.