2 weeks ago today we contracted Hercules Moving Company to move our furniture ( no boxes) from Burlington to Oakville we had a price from them which we were asked to pay on delivery of furniture to Oakville. The price after we paid them after 3 hours of unloading 3/4 of our furniture. They had removed one storm door and a inside wood door and the doors from a double wide fridge then they came to us and demanded more money when we refused, they quickly unloaded the balance of our furniture in the driveway left it there and left our premises. Leaving our furniture exposed to the elements. We than we're forced the balance of the furniture into our home, the furniture left behind were left with no screws to put the furniture back together. We were absent the use of our fridge until today. 2 weeks without the use of our fridge and the inconvenience it created on our daily lives. As we are seniors this created many hardships for our daily lives, I am a diabetic with heart problems, I had a heart attack and my wife is sick with lupus and these guys excepted us to move the furniture from the driveway to inside the house. This is a unbelievable expectation at our ages and we will bring this to the attention to every agency willing to act on our behalf.
- Approximate cost of services:
- $1,200.00
- Company Response
Hello Allenroy,
First of all, we are sorry to hear about the hardships you’re experiencing with your health. To address the issues with your move, after speaking to you over the phone on the day of the move we had instructed the movers to finish unloading your belongings and be on their way. This was done for two main reasons 1) We had assessed the working environment to be disrespectful and degrading to the movers because of the abusive language being used towards them and our customer service reps, language that cannot be repeated here due to the family friendly nature of this site. 2) You had clearly stated to the movers and our customer service reps that you were not going to pay for anymore time spent on your move. Had you explained to us that you have serious issues with your health, and had issues with payment, we would have been more than happy to accommodate. However, cursing at our employees and threatening to not pay for time worked is not condoned by our company, nor I’m sure by any agency that would be willing to act on your behalf. It is our company policy to resolve any issues to the best of our abilities, and if you feel the need to, then please feel free to contact us with any further inquires.