Reviews

0/10

All of my belongs damaged or destroyed. Giant scratches put into things. The company claimed no liability or apology. DO NOT USE. AVOID AT ALL COSTS. On top of all of the damage, their movers showed up over an hour late and lacked all of the supplies that their patronizing phone operator assured me they would have. If you value your belongings, use ANY other company.

Approximate cost of services:
$500.00
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Company Response

Hello Kala,

It appears that we have no record of you as a client of ours and your review history is quite inconsistent. The description of your experience does not align with our company values, and the way we operate. Could you please provide a little more details about your interactions with us? I encourage you to give us a legitimate call so that we can show you the High Level difference.

Best regards,
High Level Movers

0/10

The movers were unprofessional, late, and rushed. They didn't arrive with necessary materials such as mattress and furniture plastic wrap to protect my belongings during transport. Because they were late there was no time to return to get more and they convinced me everything would be fine with the blankets and little supplies they DID have. They spoke in a foreign language the whole time which added some alienation to the mix. All of my stuff is destroyed or damaged and the many calls and texts I have placed have gone ignored. AVOID AT ALL COSTS. USE ANY OTHER COMPANY. THEY HAVE FALSELY HIGH REVIEWS BECAUSE THEIR MOVERS PRESSURE YOU TO RATE THEM BEFORE THEY LEAVE THE SITE AFTER THE JOB IS DONE. They are very pushy about it and it makes for an extremely uncomfortable exchange. If you have any issues with their service - don't expect them to care WHATSOEVER! Their customer service wobbles between non-existent and downright rude.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello Kala,

We apologize for your disappointment. We would like to start off by saying that High Level Movers takes each and every client concern seriously. We are committed to customer satisfaction and are prepared to take full responsibility for any damages or fault of our company.

There are specified procedures in place for all customers to file a complaint or make a claim. Unfortunately your complaint was made 4 months after your move and this goes beyond the allocated time period to file a claim.

Furthermore, your move was done in a very timely pace. Within two hours the movers packed, loaded, drive, and unloaded into your storage locker. This in itself is reflective of the dedication our movers have to completing your move as quickly as possible, and not pushing your time. Your time is money.

Also, as professionals we always suggest to our customers to protect your belongings with special moving blankets, because this is the best step to protect your items against scratches and damages. Shrink wrap appears protective, but it really only protects your items from dirt and dust. In fact, because we didn't have shrink wrap, we used our blankets and we left them for you at no cost. That was our loss in cost.

As part of our commitment to customer satisfaction and high quality services, our movers receive a money bonus with every positive review the customer posts. This is an incentive and a tool to motivate our movers and improve the employee moral within our company. It is not meant to pressure clients into anything, but simply to ensure you receive the best service we can offer.

Thank you for voicing your concern, we hope to have answered some of your questions and provided appropriate feedback to your experience.

Best Regards,

The High Level Movers Team