Reviews

6/10

Excellent service, stress free move until I saw the bill. They warned me that it might take a full day, but I brushed that off thinking it should be perhaps five hours tops. We moved from a two bedroom apartment to a two storey house. We do not have a lot of stuff and they had three guys - the truck was less than half full. Points: they did not damage anything, items were carefully wrapped, asked where everything should go, went the extra mile Cons: $1400 to move within the city! I'm far from rich, this is our starter home. The boys were great - again - but they seemed to be reallllly taking their time and having a good time. Great that they were having a good time and enjoying their work, but guess what, pick it up! Think they could have shaved two hours off our move (seven hours to move my two bedroom apartment sparsely furnished!). If you're well off, these are your guys. If you're not prepared to pay 1k or more, do not call these guys.

Approximate cost of services:
$1,200.00
Was this review helpful?
Company Response

Management response from Doug Harper - Co-Owner

Dear Sean

Thank you for providing this valuable feedback on your move with us.

We know that our customers rely on us to provide excellent stress-free moving service, but it is disappointing to read that our services did not live up to the same expectations.

It is the high level of service that includes carefully wrapping and loading furniture that our customers have come to expect from us and that has made Firemen Movers one of the leading moving companies Toronto. That being said, as is the case with your recent move, we are not always perfect and sometimes we fall short on our delivery.

However, we take all feedback very seriously and in this case we did a thorough investigation of all of the factors which contributed to a longer time than you expected for your move. After speaking with you about these we hope that you understand some of the challenges our crew faced and that the resolution we arrived at is satisfactory. We look forward to counting you as one of our customers in the future.

We also thank you for your comments as they will certainly help us in our efforts to continue to improve upon our customer service for future customers.

Thank you again for the opportunity to be of service and all the best in your new home.

Sincerely,

Doug Harper
Co-Owner