Great companies are those that put the customer first and honour their commitments. I recently experienced what I called a 'moment of truth' with City Wide Group: I hired them in 2012 to do basement waterproofing for my house. 5 years later I noticed that some rainwater was leaking into the laundry room in the basement. I called City Wide Group and the owner came over to my house and inspect the work. He detected a defect for one window well (slow drainage). He told me that his company is responsible for this, and will send a crew came to remedy. A few days later the repair team corrected the situation. They also noticed that the ground had sunk in some place and re-levelled the patio stones. All of this for free, as part of the life time warranty. Great customer service!
- Approximate cost of services:
- $11,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you very much for this amazing review !