Happy Customer in

HICKORY DICKORY DECKS – 115 DUNDAS ST WEST, DUNDAS, ONTARIO The true test of how great a company is can be determined by how they respond to glitches that sometimes inevitably happen. I had had Hickory Dickory Decks build my deck years and years ago, and I LOVED IT, so I had them come back to do the cleaning. Last summer, when cleaning my deck, there was a malfunction with Hickory Dickory Decks’ soap sprayer (which they had been open and honest about) and its focussed spray unfortunately left a graffiti line back and forth over the privacy walls where the soap had been sprayed. While hoping the winter snow would make it fade, I wasn’t that lucky, so I called Hickory Dickory Decks back this spring (a year later) and explained my concern. To me, the deck walls looked messy with that silly line going back and forth over three of the side-wall panels. This stellar company was very responsive to my call, even though it was almost a year after the fact that they had been here. Tom came to see what I was talking about, and he acknowledged my concern and set forth instantly to address it. He had his workers pop by in a timely fashion, re-wash the deck privacy walls and re-sand them. The lines are now gone! My deck looks great again! I was so glad I had called them because those lines would have irked me forever! Their employees continue to be informative, pleasant, respectful, trustworthy, diligent workers and customer satisfaction is OBVIOUSLY still their goal. When addressing my concerns about the lines on the side walls, Pearce and the new guy-in-training (sorry I forget his name) were both lovely. They wasted no time, and checked in to make sure I was happy with the progress and product once the problem was remedied. It was great. I was so relieved! A bottom board had also dropped as they were cleaning and they instantly brought that to my attention. I know; a racoon had been messing around at that panel, and it wasn’t the workers that did it, but it was so nice that they brought it to my attention. They were never defensive, always transparent and just informative, and I was glad that I could confirm for them that the dropped board wasn’t their mistake. It was on our "home TO DO list" to do. Darn raccoons! But it was so nice of those guys to openly bring that to my attention. Nothing is ever hidden. They want everything to be well done and they want their customers to be happy with their results. I am more than happy! My soap sprayer lines are now gone and the deck looks great again! We love our wooden deck and Hickory Dickory Decks has been superb in helping us to keep it in great shape. I guess what I love most about this company is that they are honest, transparent, and have high standards for quality. For less reputable companies, I would have anticipated that because I had paid the bill last summer, getting them back could have been a problem, or perhaps it could have come with an additional bill. For THIS company, that didn’t happen. A year after all had been paid and done, they STILL came back to address a concern I had and they still ensured I was happy with their work and the results. No extra costs, no battles, no fuss. They stood by their word and work. They made sure I was happy with the results. I am thrilled and love this stellar company all the more! I HIGHLY recommend them. Have them build your deck (you’ll love it), and know that they remain loyal to their customer’s satisfaction throughout the process of refurbishing and cleaning too decades later. This company has consistent high standards, quality workmanship and amazing customer satisfaction dedication. This is an amazing company! (And I am the pickiest person I know!) They truly are superb! Ina Fournier – Happy Clean Deck Owner