Reviews

10/10

My Wife and I were very happy with the service we received from the staff at the Chesterfield Shop (Kennedy location). From our knowledgeable (and patient with us!) salesperson Robert, to the delivery staff we couldn't have been happier. Their product selection was high quality in construction, and the motorized options are cheaper than we found at competitors. Unfortunately for us, we have a challenging configuration in our basement and the product we bought, and had them deliver and assemble, didn't work from a functional layout perspective. Sometimes, even with measurements it can be hard to tell how a room will function. Their customer service representative Diana was very professional to deal with, and they were able to quickly facilitate the return. We were referred to the Chesterfield Shop by a friend who was a customer, and now we will happily return as customers and recommend them to our friends.

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10/10

My dishwater started flooding the kitchen while running last night. I called Mr. Rooter. They communicated well the timing of a plumber's visit. Our plumber Rick was very helpful, experienced, and clear about the cause of the leak and changes to our plumbing set up that would prevent it from occurring again. As we are about to undertake significant renovations in our home, he was also helpful in offering suggestions on best practices, and what to consider in design of our bigger project. I was very pleased with the service I received from Mr. Rooter overall and Rick specifically. Invoice 162038304.

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Company Response

Hello and thank you for posting this great review for Mr Rooter and our technician Rick. This great service that you received is the customer focus that Mr Rooter puts our best effort forward to our customers. We are pleased to hear that you experienced that and were also given preventative measures as well. Thank you for choosing Mr Rooter and have a wonderful day!