My husband and I weren't able to use their service but after speaking with Igor, they seem to do their best at accommodating their customers - a gesture that's always appreciated!
- Approximate cost of services:
- $0.00
- Company Response
Good morning,
My name is Igor and I truly understand how you feel, been wideout fridge for long time. As you call us on April 20 8:35 am, we provide you a same day service between 10-12pm and less then four hours my technician came on time.
You must understand the reason of the time windows for traffic and previous job delay, yet the tech
call you before coming and as You said came on time window.
I not shire if you remember that on the vey first time technician arrive he explained to you that parts required for your repair and the they are special order from manufacturer USA and it will take 5-15 days to bring the parts and you approve the job.
It doesn't matter witch appliance company you dictated to do to , all parts order in the same place they must be original from the manufacturer, this time it was us who had to deal with the order.
As my technician arrived with the part to instal it unfortunately the part came defective and didn't work.
I personally spoke with you and apologies.
I also gave you two options, that I can cancel the order and you will not pay for repair or to reorder back the parts and ones the fridge will back and running you will have the compensation for the waiting.
My technician send us report with your approval to re order the parts.
We did reorder the parts one again on the same day as promised.
Several days ago I spoke with you husband and updated him that we are still waiting for the parts from USA.
You must understand that we are not creating parts and if you want let's cancel the order and you will have your deposit back.
Fill free to contact me 416-671-6560.
Regards.