Kathleen H in

We had an allegedly high efficiency furnace installed in October 2016 and were told someone would be in touch shortly to arrange for the required city inspection. I have phoned and emailed repeatedly, and while they keep saying someone will take care of it asap, no one ever follows up. Update: April 26, 2017. It's been 7 months since the furnace was installed and still no inspection. Someone finally contacted us a month ago and said we have to do their job and arrange for the city to inspect it. We contacted the city and they said they can't because the work order was never paid. We contacted Eco Home Energy and they insisted it was paid. The city confirmed a second time that it was not. I asked for a receipt, and it took a week to receive. The receipt is dated today, yet Eco Home Energy claims its because the city has bad record keeping. I highly doubt that is the case. If eco home energy has such great record keeping, they'd have a receipt from October 2016, not April 2017.