Now the project is finally finished! We are waiting for the approval of the city's final inspection. We like to say that our previous review to Penguin Basement was based on the customer experience we were going through during construction stage. As we said it before it wasn't a pleasant one. However, this 10 +++ rating goes to an amazing and rewarding experience during the finishing stage where the company's name and our trust was regained thanks to their Finishing Supervisor Claudio who has shown dedication as well as personal interest in giving us what we feel is fair and the company's values stand for. Claudio and Penguin Basement has shown us how valuable we are by going beyond our requests and our expectation utilizing their resources in a positive way to our best interests, making our investment and our home much more valuable than we anticipated. THANK YOU CLAUDIO and Penguin Basement for a job well done and for the excellent final results. My recommendation to the company: Make sure communications and things are done right in the first place before and during the build, rather than to wait until the finishing stage to rectify the issues! That will certainly save time, money and headache for your customers and your company!
- Approximate cost of services:
- $69,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We appreciate clients that take the time to write an honest review after the completion of a job because we have, either delivered what we promised or have not. And errors and issues that may appear during the complex construction process are either dealt with... or learned from.
However, we feel that an ongoing review from a current client with a job in still process, especially one where the client is asking for additional items added outside of the original scope budget, and on a regular basis is not a fair nor helpful review for others who rely on review sites; for those who are working on your site, nor for the client, who through this unusual tactic seems to be seeking to create a confrontational atmosphere to avoid paying for additional items they have requested.
Additionally, this "review" contains Statements that are simply not factual. The City of Brampton did change policies, causing no shortage of delays, and the permit was issued on October 11, with the build starting on November 8. In that time we did allowable work and site prep. A completed ceiling would be approved by the inspector, as it has been on this job. We don't wish to use this forum to engage in a "they said, we said" argument, so we will not comment on each individual statements at this time.
We are — as always — dedicated to providing the best basement builds in the GTA. Our CEO will have called earlier this evening, to set-up a personal appointment with you to discuss any issues you feel are valid. He will make the trip out to your home to see things you would like to point out. And we would like to point out that you have been provided with a client portal with which to monitor, and comment on, your basement build.
We too, will update this review response once such a meeting has taken place.