READ YOUR PAPERWORK! HORRIBLE SERVICE!
We had a front door and 2 sidelights installed in December 2014. The door and jamb are both warped, but as per the warranty, they allow a warping of 5/16 on the door, and the jamb is NOT covered at all. I had to pay a $189 "service fee" for their service agent to come to my house and advisee that there is absolutely NOTHING they can do for me, because it is all excluded in the warranty. This company will sweet talk you to get tour $$, but they willNOT stand behind their product at all. Horrible shop and I will never deal with them again. I stress for you to not buy doors with windows and skylights, as there are deficiencies in these (that the company knows about), and they will still do nothing about it.
- Approximate cost of services:
- $3,500.00
- Company Response
Customers Service Request(first request) was for a door lock adjustment because his door was not closing correctly and he also stated that he was never given his key for his punch-code door lock, in 2014. Sunrise Windows never sold punch-code locks in 2014 nor did we install his door lock.....Therefore his Service Request was declined. Customer Service Request(second request)was now that the door was bowed and that was the problem according to the customer.......Service Technician went to site, removed the lock and reinstalled the lock, problem solved the door is now operating correctly and the door was never bowed....non-warranty service, customer was charged.......customer is not happy, all other statements are complete nonsense and a result of charging the customer for this service call request.