HomeStars user calgaru

We bought a furnace, a/c and hot water heater. The salesman Dan, was late to the first appointment- the weather was bad. He missed our second appointment because he was arguing with air Canada all day. He did not call to let us know he wasn’t showing up. At this point we really needed a new furnace. When he finally showed up he promised a $100 gift card as an apology, and he offered us a deal in an out of the box a/c if we wrote him a good review on home stars . He also said he would give a gift card to the person who referred reliance to us. It is almost a year from the installation date and we have not seen the gift cards. The furnace has broken down twice in the first year and when I went to call for service, reliance magically did not have us on file. They were billing us but couldn’t find us for service ....hmmm. In our contract there is. $500 no frustration guarantee that says if the furnace breaks down once they will give us $500. Guess what? We don’t qualify but of course they couldn’t tell us the qualifications. I hope the furnace doesn’t breakdown again because it’s winter and we have a toddler. Be careful of these reviews, Daniel offers deals if you write a good one.