too many clients this year - just don't care attitude
I got the drive way and walkway pkg. Drive way pkg was advertised as they will notify before they arrive. They say one thing and do another. If you call to find out, no one will answer. Leave a msg, no one replies!!!! Don't fall for walkway pkg. After a snowfall, I waited a day and did it myself a few times! This is a service industry. These people don't know what that means.
- Approximate cost of services:
- $500.00
- Company Response
Nathan we state very clearly 'walkways are for Seniors and 'at need' people only. We are one of the only companies that even take on walkway shovelling anymore. You were told clearly in the emails and contract 'walkways will be done within 24 hours after the end of the snow'. It's pretty clear. This past massive storm was backbreaking on the 'hard to find' shovelers we had out shovelling giant piles of snow for you and the many 'seniors'. I make NO apologies for them being 'late' as you claim. When we are undertaking 'walkway shovelling' we take on a chore that either people 'can't ' or 'don't want to do'. It's hard to find people to shovel snow for 34 hours regardless of how much we pay them. You did yours because you were 'impatient'. Big storm,longer wait. These are hardworking people, not machines. Be reasonable. Unfair review. In my opinion.