After paying for the past 12 years for the total home protection plan. My stove broke and it’s been 2 months and they have not fixed the appliance. I have to call on weekly basis and I keep getting excuses after excuses to why it’s being delayed and that they can’t do anything about it. They are ok with taking people’s money but cannot supply a service once it’s needed. I have also requested for a manager to contact me and it’s been over a week and no one has been in touch with me. I have not had a stove for 2 month, I am not able to use it and it’s costing me lots of money by ordering out because of this inconvenience. The part has been delayed 5 times, they can’t give me a definite date to when they will have it replaced. Unreliable and terrible company to deal with!!!!
- Approximate cost of services:
- $0.00
- Company Response
Hi there- As discussed, Enercare unfortunately has no control over parts delivery. I understand that we are working closely with you to ensure that this is resolved as soon as possible. Thank you.