'QUARRY' answer from BELLOW is WORTHLESS, did not respond to my emails (?!), has my home address and my phone in the computer, what kind of 'solution' they want? Are they going to refund $255 or what? Worse experience. Last Nov I ordered value $1,600 with my credit card. The tiles were delivered late and with issues. By the time of purchase the sales person told me clear & loud that I can return items which they had in the store on the shelf if does not work out. When I returned defective and mismatch color items, value $255 , owner offered $60 cash. Not accepted. After a few emails, owner offered $115 refund, than $150. I have no choice than to escalate to the 3rd party. Good luck Clients!
- Approximate cost of services:
- $1,600.00
- Company Response
We're sorry if you feel that you've had a negative experience. We did send a response to your latest email but it appears that you did not receive it. All of the products were inspected by you before you left our warehouse and deemed acceptable. The attached pictures were not taken at our warehouse and therefore we can not be held responsible for damaged products once they have left our store. As a fellow business owner I'm sure that you understand that every store has certain policies and unfortunately we can not give refunds for products that have been opened or tampered with. We did attempt to rectify the situation but you were unsatisfied with our offer. Our main goal is to make sure that our customers are satisfied with their experience so if you'd like to give our store a call, we'd be happy to come to an agreeable solution.