I had a tankless water heater installed 2017 . 7 years later, no hot water. Apparently they should have been doing a maintenance since it was a rental. NO ONE EVER contacted me. Also my monthly charge increased from $29.95 to $36.81 plus taxes. What's the point of a contract if the monthly rate goes up. Noone can really explain why. My mortgage does not go up when rates go up with a contract. A 10 YEAR Contract is not a 10 year contract when they can make changes. I called again today for an explanation on why my rental contract went up. Terms and conditions that you need a magnifying glasss to read said 3.5% increase per year. Just because the sales rep misled me and told me 120 equal payments is no proof for them. Anything to make a sale. Will I ever deal with them again, not on your life. He had a responsibility to review the contract with me or initial the area that states the jncrease, not just sign here. Extremely upset that I have had no service contact with them but have paid. Maintenance is NOT part of the contract, just if it is not working..
- Approximate cost of services:
- $3,600.00