I emailed a few months ago to see how much I could buy out my rental contract for, which was responded to right away - for over $1,000. Once I asked for a copy of the agreement (5 times now) no one has responded. I even tried the website form which doesn't work.
After posting a few negative reviews, someone contacted me and suggested I buy out my contract for $75. I said I would, but only after receiving a copy of the contract. He said they would have to block out all personal information for the initial homeowner and I agreed. I've emailed a few times to follow up on this and have received no reply and no contract.
Looking at other reviews online, this is something that seems common. I also notice that the email correspondence is with a "mysimplygreen.com" and not Sandpiper.