Removed without justification my elderly mother's water filtration system and hot water tank when both working fine.
Solicited my elderly mother by phone and talked her into changing her filtration system and hot water tank when she owned them and they were working fine. They removed both and put in a new hot water tank that requires a drain and left it to drain and flood her basement. They then pretended they put a second heater in the barn although it was the pressure tank (we have a well) that was already there. Then they charged her for two hot water tanks each month when they installed only one. They also destroyed the water quality, as we have white calcium film floating in our water now. They refuse to compensate her for the filtration system they took without just cause and her tank she owned outright. They will not stop billing her for two tanks nor fix the flooding of the one they installed. They also refuse to send us the contract they had my elderly mom sign. We now have to pay for a new filtration system and a new hot water tank plus installation.