My 95-year-old father signed on with this company a few years back at the front door, not realizing what he was doing. Last summer, his rental water heater broke down and needed to be replaced. It took two weeks for them to install a new one. My father had no hot water during this time. The only option was a huge Reem model — way too much water heater for my father's needs, and for nearly triple the monthly rate compared to his smaller previous model.
Now, less than a year later, the new heater has broken down. My father has been out of hot water for an entire week as of today.
We have phoned Sandpiper every day, and every day they assure us his problem is top priority. But no action. What kind of incompetent, uncaring outfit is this? This is the worst utility company I have ever had to deal with.
After the experience last summer, we considered breaking the contract, but Sandpiper wanted nearly $2000 to do so. However, I feel now it may have been worth it to go with a more reputable company.
My advice: STAY AWAY FROM SANDPIPER.