Please go look at this company's many poor reviews below, and on the Better Business Bureau before committing to anything.
I purchased a home in early 2018 that was in very poor living condition and was ultimately torn down and replaced with a new house. I inherited the hot water tank and furnace contract from the previous owner who spoke very little English. When he was contacted by his real estate agent he said that he did not understand what he signed up for and that he felt he was taken advantage of because of his language barrier.
The Marathon Rheem hot water tank that was in that house did not work properly and goes for about $1000 at Home Depot. It was a 50 gallon unit and was way too big for that house.
The furnace was a very small Keeprite unit that can be had for less than $1000.
For over two years I have been fighting to be released from this contract and have been told that the only option is to buy the equipment out at over $11,000. That is 500% more than the value of what was put in the old (not even) 1000 square foot house. I could have purchased this equipment on my credit card and made half the payment of my current monthly Sandpiper charge and paid it off faster and for much less.
I have been making monthly payments to an account that for some reason only goes towards the furnace and does not go towards the hot water tank. They cannot figure it out and always call to tell me that the hot water tank is in arrears and they are sending me to collections.
Sandpiper has not been emailing me or mailing me invoices like they say they do and they can't figure that out either.
The moment you are late on a payment you get called relentlessly and are threatened by them to be sent to a 3rd party for collections.
I have never ever dealt with a company that acted like such a bully and did not care to negotiate or resolve anything.
It is no wonder that their CEO has a BILLION dollars in assets, and although he might be self-made he has ripped off many Canadians along the way.
All I want is to be taken out of this contract with a reasonable buyout.